Privacy policy

1. Introduction

BrandForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information we collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password, phone number)
• Company information (company name, website, industry, size, location)
• Profile information (certifications, capabilities, manufacturing details)
• brief and project details you submit
• Payment and billing information
• Communications with us and other users through the platform
• Documents and files you upload

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent, search queries)
• Log data and analytics information
• Cookies and similar tracking technologies

3. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Match brands with appropriate manufacturing partners
• Facilitate communication between users
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information sharing and disclosure

4.1 With Other Users

Through our double-blind matching system, we share anonymised business attributes before mutual approval. After mutual approval, identifying information is revealed to facilitate business relationships.

4.2 With Third-Party Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4.3 For Legal Purposes

We may disclose information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.

4.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition, your information may be transferred to the acquiring entity.

5. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your rights and choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at team@brandforge.solutions.

8. Cookies and tracking technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.

9. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information.

10. Children's privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: