Refund policy

1. Scope

This policy applies to all purchases made on BrandForge — including brand subscription plans, project packages, brief credits, partner subscriptions, partner add-ons (Lead Boost, Profile enhancement) and shared value-added services (Contracts, QA, Insurance).

2. Brand plans & project packages

• 51-day match guarantee: you receive a full refund of the plan or project fee if BrandForge has not produced a successful match (both sides approved) within 51 days of purchase.
• To request a refund, use the Refund request panel on your Billing page, or email team@brandforge.solutions with your order ID.
• Refunds are made to the original payment method within 7–10 business days.

3. Partner subscriptions & add-ons

• Monthly partner subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing cycle; no pro-rata refunds are issued for partial months.
• Lead Boost and Profile enhancement add-ons are non-refundable once the promotional period has started.
• Commissions on closed contracts are not refundable.

4. Value-added services

Bespoke services (Contracts, QA inspections, Insurance) are quoted individually. Refund terms are stated in the service order before payment; if not specified, work that has been started is non-refundable but unstarted work is fully refundable on cancellation.

5. How to request a refund

Use the Refund request panel on your Billing page, or email team@brandforge.solutions with your order ID and the reason for the request. Eligible refunds are processed to the original payment method within 7–10 business days.

6. Disputes

If you believe a refund decision was incorrect, you may escalate to team@brandforge.solutions. Disputes are reviewed within 14 days. This policy is governed by the laws of India and subject to the jurisdiction of the courts of New Delhi.

7. Contact

BrandForge Solutions, India. Contact us for any questions about this policy.